Many interactions with members go beyond just answering a quick question ... and sometimes these requests for service can fall through the cracks! With this module staff can easily collect member requests and get them routed quickly and efficiently to the right place in the organization for fulfillment or resolution. Tickets help front-line staff collect the right information the first time, can provide helpful reminders about standard processes and automatically sends the request to the correct place in the organization. Responders can keep notes about the resolution and update everyone with the current status of each request. Built in escalation tools visually alert everyone involved to requests that are taking longer than your service level commitments.