Product Features > Member Service

                             

Increase member loyalty with memberWORKS

The service modules of memberWORKS form an easy-to-use, award winning member care platform that is designed specifically for credit unions. Staff users from many areas - not just the front line folks - will appreciate the intuitive feel and common sense approach deployed within the solution.

The suite includes several different utilities - described below - that together give your staff the information and capability at their fingertips that they need and want to be successful serving your members.  Mix and match to build your own solution!

Financial Snapshot
View and Transact with Member Accounts
Manage Service Requests
Easily Capture Member Requests and Route them Automatically for Quick Resolution
Online Service Requests
Let Members Submit and Follow Service Requests Around the Clock
Manage Contacts
Quickly Record and Track Interactions with Members
ID Verification
Out-of-wallet Q&A Utility for Verifying Identity
Event Alerts
Notify system users of important system actions