Articles by fiVISION
Periodically we author articles that appear in one or more industry publications or web sites. Usually we try to be unbiased ... we really do ... but sometimes our preference for fiVISION technology and the things we do to help clients succes comes out just a wee little bit in our writing!
Enjoy!
Building loyalty with your members starts from the day they join. Realizing the benefits of this early bonding time with new members, Sb1 Federal Credit Union ($539 million; 32,643 members; Philadelphia, PA) was looking to enhance its onboarding process for increased growth.
Along with setting specific strategies to build the proper onboarding steps, Sb1 called upon fiVISION to utilize memberWORKS as a contact management system to trigger and track activities the credit union uses to keep new members engaged – and ultimately build loyalty.
Posted:
6/3/2010 5:06:57 PM by
Mike Winter | with
0 comments
The old adage 'When times get tough, the tough get going' might not be quite accurate. Instead, when times get tough most people tend to ride it out in a foxhole!
However, we may just be missing a great opportunity to use tough times to invest in a mixture of process improvement and technology to improve and streamline operations.
Posted:
11/11/2009 3:37:44 PM by
Mike Winter | with
0 comments
Don't just think that online account opening gives members a way to help themselves. The technology also can help streamline your in-branch processes.
Posted:
4/15/2009 6:05:25 PM by
Mike Winter | with
0 comments
If the average consumer cannot become a member at your credit union in less than 10 minutes online, maybe you should ponder the following six questions to help you assess your offering. Published in CUES TechPort, December 2008.
Posted:
12/16/2008 5:59:17 PM by
Mike Winter | with
0 comments
The holidays sure are a stressful time of year … in a normal year! All of the bustling about, holiday travel, parties, shopping and eating will tend to put even the most even keel of us to the test. But this year …
Posted:
11/11/2008 6:21:09 PM by
Mike Winter | with
0 comments